Terms and Conditions

The following Terms and Conditions shall apply to any purchase/booking or enquiry regarding the travel services promoted on the website www.hittheroad.tours and form an essential part of any contract between the Client and Hit the Road, unless differently agreed in writing between the parties.
By sending an enquiry or placing a booking, the Client accepts the following Terms and Conditions.

  1. HIT THE ROAD
    Hit the Road AS is a company incorporated under Norvegian Law, organization number: 917604460; address: Veliveien 29B, 1358 Jar.
    In order to guarantee the best satisfaction of its Clients, Hit the Road avails itself of selected Italian associations, guides, hotels, restaurants, camping and B&B.
  1. HOW TO BOOK A TRAVEL
    • Enquiry
      The Client can submit an enquiry by filling in the form at this link www.hittheroad.tours/contacts/ or via email at info@hittheroad.tours. In a couple of days an expert consultant from Hit the Road will contact the Client in order to prepare a tailor-made travel.
    • Estimate
      In the next few days Hit the Road will confirm the availability and will provide the Client with a detailed Estimate of the travel and the travel description, enlisting all the services and activities included.
    • Reservation
      In order to finalize the reservation and complete the Booking the Client, within 7 days from the date of issuance of the Estimate, must send the payment of the deposit specified in the Estimate and give written confirmation to Hit the Road. The deposit is 50% of the total value of the offer.
      Hit the Road will keep steady the availability and the price listed in the Estimate for 7 days. In case the acceptance of the Estimates and the payment of the deposit are made after such term, Hit the Road reserves the right not to proceed with the booking due to not availability or change in price. In this case Hit the Road will try to find a solution together with the Client or will reimburse the deposit.
      Upon receiving a timely payment of the deposit, it will send the Client a confirmation of the booking including all the travel details.
      The final payment must be done within 30 days from the beginning of the travel.
  1. PAYMENT
    All Payments can be made by Bank Transfer.

4. CANCELLATIONS
The Client has the right to cancel the booking at any moment by sending a written communication to Hit the Road.
A cancellation fee shall apply under following conditions:
any cancellation received more than 90 days before the beginning of the travel will be charged 50% of the tour price.
The Client has the right to cancel the booking at any moment by sending a written communication to Hit the Road.
A cancellation fee shall apply under following conditions:
– any cancellation received more than 90 days before the beginning of the travel will be charged 50% of the tour price.
– any cancellation received less than 90 days before the beginning of the travel will be charged 75% of the tour price.
– any cancellation received less than 30 days before the beginning of the travel will be charged 100% of the tour price.

In case of cancellation, the cancellation fee will be requested to the Client.

  1. MODIFICATIONS OF THE ITINERARY AND/OR ACTIVITIES
    Some of the travel organized by Hit the Roads are strictly connected to the weather and local conditions which cannot be foreseen (e.g. ski touring depends on snow / avalanche conditions, kayak depends on river flood..). For this reason, the Client acknowledges that the local guides and experts can modify the itinerary and/or the activities included in the travel description at their own discretion for safety reasons. In this case, Hit the Road will provide an alternative activity as much similar as possible to the scheduled activity. No compensation or reimbursement shall arise in case of modification due to weather/ local conditions / other unforeseen circumstances beyond the control of Hit the Road.
    Any modification requested by the Client shall be discussed directly with Hit the Road, which will make its best effort to meet the requests of the Client.
    Hit the Road reserves the right to substitute hotels, camping sites, B&Bs, restaurants or carrier with others of similar characteristics, should this be made necessary by unforeseen circumstances.
  1. FLIGHTS AND TRAINS
    Each trip begins and ends in a town accessible by plane or train. Meeting and ending locations are listed on the travel description.
    In order to provide a keys in hand service, Hit the Road is available, upon request, to provide an estimate for booking in name of the Client flight or other transfer to the meeting point.
    In case the Client intends to book travel by his own, he is advised to place any booking only after the confirmation of the travel has been issued by Hit the road.
  1. HIT THE ROAD’S PARTNERS
    In order to provide a professional service for all the activities, Hit the Road has signed partnership with local Guides and Association (“Partners”) which will assist the Clients in the sport activities.
    The Client acknowledges that the Partners shall require him to affiliate and that without affiliation the services cannot be provided. The costs of affiliation is included in the price paid to Hit the Road and no further costs is requested to the Client.
    In case the travel includes risky activities (e.g. Skitouring, climbing, diving…) the Client will be requested directly by the Partners to sign a liability waiver which complies with the normal praxis of the field.
  1. CLIENT OBLIGATIONS
    The Client acknowledge that some of the travel services provided by Hit the Road require a specific level of ability, fitness and health. For this reason the Client, by accepting the Estimate, declares under his own responsibility that the traveler meet the physical and technical requirements requested for in the travel description. Hit the Road and the guides in charge of the activity reserve the right to re deny participation to the activity to travelers in case of false declaration or in case the requirements specified in the travel description are not met.
    The Client and the travelers must be in possession of all the documents and certification requested for traveling in Italy and enlisted in the travel description. Hit the Road reserves the right to request copy of the documents before the departure in order to finalize the booking of the accommodation and the activities.
    The Client shall inform Hit the Road in writing, at the moment of booking, of any special request that may have which may cause a modification of the regular schedule of travel (e.g. food allergies, diseases…).
    The traveler will be responsible for bringing all of the appropriate clothing and all the equipment and gears requested in the travel description.
    Children under 18yo must be accompanied by an adult who will take full responsibility for their behavior.
  1. RESPONSIBILITY
    Hit the Road shall not be liable and does not assume responsibility for any claims, damages, expenses or other financial loss arising out of any injury, accident, death, cancellation, delay or inconvenience resulting from any act of omission, commission or inadvertence of any hotel, restaurant, association, guide, other person executing the services included in the travel or third parties, or caused by weather, acts of God or other unpredictable events which are beyond the control of Hit the Road.
    In any case and without prejudice to the application of relevant mandatory rules, the liability of Hit the Road is limited to the amount paid for the tour by each single Client,
    Whether damages, expenses or other financial loss shall arise in consequence of Client’s the failure to meet the “client’s obligations” set forth in the present General Terms, Hit the Road shall not be held responsible and the Client will be solely liable before Hit the Road, its Partners and third parties.
  2. INSURANCE
    Moreover, if expressly indicated in the travel description, by participating in the sports activities provided by Hit the Road, the Client will be covered by a specific insurance provided by the supplier of the specific services.
    In any case Hit the Road highly recommend the Client to subscribe a specific travel insurance, covering baggage lost, accident, life and trip cancellation.
  3. INTELLECTUAL PROPERTY RIGHTS
    Any use of text, photographs and other content found on this website is strictly prohibited without permission from the owner.
    The Client authorize Hit the Road and its Partners to use/publish photos and videos taken during the travel in order to promote its services.
  1. PRIVACY POLICY
    Pursuant to articles 13 and 14 EU Reg. 679/2016 (in brief “GDPR”) in this section we describe the modalities for managing and processing of personal data collected from the user of the website www.hittheroad.tours(hereinafter “User”).
    By using the website, the User gives his/her express consent to the processing and communication of his/her personal data for the purposes indicated below. This consent may be revoked by the User at any time, with immediate effect.
    The data provision from the User is optional. Failing to provide requested data, however, will result in the impossibility to offer the requested service.
    What data are processed
    Personal data provided spontaneously
    These are the data voluntary provided by the User when sending communications via e-mail to the addresses contained in the site or filing in the contact form. This is including any data contained in the documents submitted.
    Personal data collected automatically
    This is personal data gathered automatically when accessing the site.
    By way of example, these personal data include the IP address used to access the Internet, information on computers and connection such as browser type and version, the operating system used, the domain name and the addresses of websites from which the User is accessing, information on the pages visited by users within the site, the access time, the length of stay on each webpage and the navigation analysis.
    Personal data provided spontaneouslyThese are the data voluntary provided by the User when sending communications via e-mail to the addresses contained in the site or filing in the contact form. This is including any data contained in the documents submitted.
    Cookies
    By accessing  the website  www.hittheroad.toursthe User agrees that we may store and access cookies on his/her device. For further information please refer to the Cookie policy.
    Processing modalities
    The personal data provided by the user will be stored at the owner’s premises on paper or electronic supports (e.g. encrypted hard disks or servers) stored within the European Union territory.The Data Controller guarantees that the collection and processing of the personal data of the User are based on principles of correctness, lawfulness, transparency and confidentiality. The Data Controller undertakes to adopt appropriate security measures to prevent any illicit or incorrect use of the data provided and avoid any unauthorized access to such data.
    Purpose of the processing
    The personal data of the User are collected and processed by Hit the Road AS for the following purposes:

    Purpose of processing Lawfulness of processing
     

    To provide information to deliver the service

    To issue the service

    To Issue accounting documents

    To inform third parties involved in the service requested to obtain tailor-made estimates

    To manage payments and bookings

    Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; (Art. 6 co. 1 point b GDPR)
    Provide commercial and/or promotional information (e.g. newsletter) the User has given consent to the processing of his / her personal data for one or more specific purposes; (Art. 6 co. 1 point. a GDPR)
    Customize navigation, perform statistical analysis and process the information to improve browsing experiences.

    Prevent fraud and abuse on the website.

    Internal organization purposes (including tax and accountability)

    Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, (Art. 6 co. 1 point. f GDPR)
    Comply with rules of law. Processing is necessary for compliance with a legal obligation to which the controller is subject (Art. 6 co. 1 point. c GDPR)

    Period of data retain
    The data are processed for the length of time that is necessary to execute the services requested and to achieve the purposes for which they were collected.Normally the data collected are deleted as soon as the requested service has been provided or when the consent is revoked, unless a longer retention is required to fulfill contractual or legal obligations, to comply with the order of an authority or to protect a legitimate interest of the Data Controller. Communication to third parties
    The data may be communicated to the entities involved in the organization of the website and of the newsletter and to third party that, if required by the law, shall be appointed as Data Processors.The list of Data Processors may be requested and will be provided by the Data Controller in compliance with current applicable law.The data are transferred exclusively to subjects located within the EU or in the US but certified under Privacy Shield. The website www.hittheroad.tours uses the following plugins to improve the browsing experience and manage user requests:

    Mail Chimp

    Mailchimp is a marketing automation platform and an e-mail marketing service.

    For more details, please refer to the Mail Chimp privacy policy at the following li: https://mailchimp.com/legal/privacy/

     

    Google Analytics

    It is a web analytics service provided by Google. Google uses anonymized IPs and therefore does not use the information collected to identify users. For details, see below the Cookies Policy.

    For more details, please refer to the Google privacy policy at the following link https://policies.google.com/privacy?hl=it

    Right of the Users
    According to articles from 15 to 22 and to art. 13 EU Reg. 679/2016, Users are entitled:- to have access to their data;- to obtain the cancellation or transformation into anonymous form of their data;- to exercise their right to withdraw consent;- to oppose at any time the data processing in case it is not based on consent;- to ask for the limitation of data processing, in case specific conditions are met;- to obtain the portability of their personal data in case the processing is automated. Users may obtain that any rectification or erasure of personal data is brought to the attention to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.In case of violation it is possible to file a complaint to the privacy authority. To exercise their rights, the Users can directly contact the Data Controller who will process the request as soon as possible and, in any case, within a period of one month.
    Data controller
    The data controller is Hit the Road AS (VAT 917604460) with registered office in Veliveien 29B, 1358 Jar.
    The Data Controller may be contacted by e-mail to the address info@hittheroad.tours
    Newsletter
    Users can request to be subscribe the newsletter by providing the e-mail address, name and surname in the form in the website
    It is possible to unsubscribe from the newsletter by following the link included in each e-mail.

  2. Cookies PolicyPursuant to article 13 and 14 EU Reg. 679/2016 (in brief “GDPR”) in this section Hit the Road AS describe the modalities for managing and processing cookies in the website www.hittheroad.tours.
    What are cookies
    Cookies are information stored on the browser when you visit a website. Each cookie contains different data such as, for example, the name of the server, a numerical identifier, etc.  Visit www.aboutcookies.org for more information.
    Cookies used
    Technical cookies: are used to perform IT authentication, session monitoring and storage of information about users accessing a web page. These are necessary for the correct functioning of the site.
    Analytical cookies: they are used to collect anonymous information concerning the use of the site by users.This information can be used for statistical analysis, to improve the use of the site, to elaborate communication strategies and to optimize the website contents. Cookies, then, are divided into first-party cookies (managed by the site owner) and third-party (managed by a third party other than the owner of the site).For these cookies, the obligation for providing the privacy information is up to the third-party, while the site owner is deemed only to include in its site the link to the third-party site where such elements are available).This site uses only technical cookies and analytical cookies of third parties, therefore the processing of information collected through these cookies is not managed by Hit the road AS. Please refer to each third-party policy.
    Third party cookies: Please find hereunder the list of third parties’ cookies which can be installed.
    GA_ is a Google Analytics cookie Used to distinguish users. Duration: 2 years
    GID_ is a Google Analytics cookie Used to distinguish users. Duration: 24 hours
    _GAT_ is a Google Analytics used to throttle the requests. Duration 1 minute.
    For details please refer to google privacy policy: https://policies.google.com/privacy?hl=it
    Purpose of the processing
    Hit the Road ASuses cookies to: Personalize the browsing experience; Perform statistical analyses of the use of the site.
    Duration
    Cookies duration can vary. Some cookies last only for one session, some other (so called persistent cookies) can last up to two years.
    Cookies handling
    By using the website, the User gives his / her express consent to the installation of cookies.
    It is possible to modify the settings of most browsers to partially or completely disable cookies and / or remove installed cookies. Each browser uses different ways to disable and remove cookies. Below you can find the links to the specific instructions of the most popular browsers:
    Internet Explorer: http://windows.microsoft.com/it-it/internet-explorer/delete-manage-cookies#ie=ie-11
    Microsoft Edge: https://privacy.microsoft.com/it-it/windows-10-microsoft-edge-and-privacy
    Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
    Apple Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT
    Mozilla Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
    It is also possible to refer to each privacy policies of the third-parties that own the cookies used on the website to selectively exclude specific cookies.